about Us

1. Brand introduction

• Tilmi Shop, a cross-border brand team started in Guangzhou , is young, energetic and dedicated to serving customers with innovative, unique and elegant designs. We have always focused on all kinds of Japanese and Korean women's clothing, and have strong design strength and a team of experienced designers and pattern makers. New products are released quickly, with new styles every week, so we can grasp the trend and keep up with the trend. Business partners with similar clothing tastes are welcome to join in wholesale purchasing!

2. Contact us

• Email: tilmi966o@gmail.com
• Address (factory): 5th Floor, No. 43, Shangchong Zhongyue Street, Haizhu District, Guangzhou
• Address ( Taiwan After-sales Service ): No. 22-1, Lane 22, Lane 214, Jiuru 1st Road, Kaohsiung City
• Facebook : Tilmi Shop
• Instagram: @tilmi966
• The green circle in the lower right corner can contact us directly↘

3. Our advantages

• A clothing supply factory that integrates design, production, processing and wholesale
• Focusing on Japanese and Korean style mature and sweet women's clothing , with diverse and customized fabrics and rich styles.
• Our own factory guarantees quality, low prices and high-quality products to meet women’s clothing needs and aesthetic requirements.
• Wholesale price for the entire site , providing wholesale agency to Taiwanese customers
• Provide dropshipping customer service, allowing you to make money easily just by selling on the shelves
• Order whenever you want, so you don’t have any inventory pressure
• Create product series pictures and provide picture packages for you to download
• The full site cost price is provided to Taiwanese customers as micro-business agents, drop shipping, etc.
• 0 cost, 0 stocking, 1 piece dropshipping, 1 piece minimum batch
• The entire site supports simultaneous listing of your Shopee stores
• The first choice for overseas online merchants, e-commerce, live streaming providers, Douyin, and WeChat merchants to get goods

4. Payment instructions

Users in Taiwan can pay through the following third-party cash flow methods , which is safe and secure

• Shipped after payment

1. Credit card payment (VISA.JCB.Mostercard)
2. ATM transfer
3. Supermarket barcode payment (7-11, FamilyMart, OK, Lairif)

• Refund:

If a refund is required in case of out-of-stock or out-of-stock, we will refund it according to the original payment method.

1. Credit card/debit card: refund to the original card

2. Transfer/supermarket payment: Return to your designated account within three days

5. Shipping instructions

Shipping from Guangzhou to Taiwan

• One shipping fee for a single order/no limit on number of pieces/no limit on weight
• Please place orders separately for different addresses.
• There is no shipping fee for items that do not need to be shipped

• Home delivery

6. Instructions for returns and exchanges

1. The products will be inspected in detail before shipment. If there are defects or the wrong goods are sent, we will return/exchange them.
2. If there are any defective products, please email or contact customer service within 7 days of receiving the product. Be sure to ask the buyer to inspect the product after receiving it!
3. (Contact customer service → Upload pictures (leave a message) → Review → Reply) or email us.
4. After the defect is confirmed by customer service, we will reply to you about the subsequent refund procedures.
5. Before sending any returned or exchanged goods, please contact the customer service staff for confirmation before sending them out, otherwise they will not be accepted.
6. Returned goods must be in complete packaging when received, with no signs of wear and in the original condition.
7. Please contact customer service staff within 7 days. Overdue orders after 7 days will not be accepted.
8. Returns/exchanges will not be accepted for freight collect.

The following situations are not within the scope of return / exchange

1. Reasons for return or exchange include feeling that the product is too transparent, too thick, too thin, too big, too small, different from the picture or different than expected.
2. Defects that do not affect the overall wear, such as rips in linings, corners and other inconspicuous places, uneven sewing, small spots and stains on light-colored clothes.
3. There may be slight differences between the actual object and the picture, such as buttons, corners, and hang tags.
4. There are differences between the actual quality and the picture, such as the use of fabrics and the fineness of workmanship.
5. Returns: If you want to return goods that are not within the scope of return or exchange, you need to ask SF Express to pick up the goods and send them back to our address at the "factory". You need to bear the postage yourself.
6. Exchange: If you want to exchange goods that are not within the scope of returns and exchanges, you need to ask SF Express to pick up the goods and send them back to our address at the "factory". You need to bear the return postage yourself.
7. ※You can send it to Taiwan freight forwarding office and send it back to the " factory " . You will be refunded after deducting the international shipping fee.